Free Shipping

optical cart | 0

FREQUENTLY ASKED QUESTIONS

The following FAQ's applies to Kids First Vision Orders, except for the portions of the Site which are referencing services and products found in our retail locations and may be subject to their own statements and policies.

 

WHAT INFORMATION DO I NEED TO ORDER MY EYEGLASSES?

An eyeglass prescription is made up of specific data which we require to fill your order. This information is available from your optometrist. Eye care professionals are required to provide you with a copy of your eyeglass prescription. A copy of your eyeglass prescription can be uploaded during the ordering process. You may also ask your eyecare professional to send a copy of your prescription to us.

 

WHAT IF I DON’T HAVE MY PD?

Your PD is the distance, in millimeters, between the centers of your pupils. This is important so we can position the lenses correctly in your frames. PDs for children is typically between 53mm to 60mm.

If we are not provided with your pupil distance (PD), we will use the following pupil distances by default:

Ages 10 to 13 years: 60mm
Ages 6 to 9 years: 56mm
Ages 2 to 5 years: 53mm

NOTE: New York State residents must have their PD measured by a doctor or licensed optician.

 

HOW CAN I RETURN OR EXCHANGE A PRODUCT?

Prescriptions eyewear is considered a custom order and we do not accept returns. If our lab made a mistake, we will replace the frames and redo the lenses at no charge.

 

HOW DO I CANCEL AN ORDER?

Once Kids First Vision fills prescription lenses into a frame that order is then considered a custom order and we do not accept returns. 

 

HOW DO YOU SHIP YOUR PRODUCTS?

We use USPS as our standard shipping method. Some services are not available for all regions. We do not ship internationally, nor do we ship to U.S. Protectorates, Puerto Rico, Guam, or the Virgin Islands.

 

HOW LONG AFTER I ORDER MY EYEGLASSES CAN I EXPECT TO RECEIVE MY ORDER?

The production time for your eyeglasses includes several factors: the order options selected, if your prescription is complete, and when you place your order.

Because all of our eyeglasses come with custom manufactured lenses, most orders will be produced within 2-3 business days after your prescription has been verified. Orders received between 3:00 PM (MST) on Friday and 11:59 PM (MST) on Sunday will be processed the next business day.

Your glasses should arrive between 3-10 business days (including 1-4 days for shipping). Please contact us by calling 719-733-3060 or e-mailing customerservice@kidsfirstvision.com with any questions concerning the production and shipping time of your order.
Remember, if you choose to have Kids First Vision validate your prescription, or the information is not complete, an extra day or two may be added to the production time of your eyeglasses. You will receive a shipment confirmation email when your order has been shipped from our lab.

 

HOW DO I TRACK MY ORDER?

You may check the status of your Kids First Vision order by utilizing the tracking information you will receive when your order ships.
If you cannot locate your order contact our Customer Service by calling 719-733-3060 or e-mailing customerservice@kidsfirstvision.com.

 

WHAT ARE MY PAYMENT OPTIONS?

We accept the following credit cards for payment:

  • Visa
  • Master Card
  • Discover Card
  • American Express

 

HOW DO I KNOW IF MY PRESCRIPTION IS VALID?

Most prescriptions are valid for one or two years depending on the state. Kids First Vision is an advocate of proper eye health and encourages all its customers to receive regular eye examinations. If your prescription is expired, a customer service representative will remind you to visit your eyecare professional and even help you make an appointment to receive a new or updated prescription.

 

HOW DOES PRESCRIPTION VERIFICATION WORK?

During the registration process you will provide us with the name and phone number of the issuing authority and allow us to contact them and verify the validity and accuracy of your prescription information.

 

WHY CAN’T I ORDER BIFOCALS OR PROGRESSIVE POWER LENSES?

The position and fitting of multifocal lenses is critical to your satisfaction. We highly recommend that glasses with multifocal lenses be ordered at an optical store location near you.

 

CAN I SHIP MY EYEGLASSES TO A LOCATION OTHER THAN MY BILLING ADDRESS?

Yes. On the Confirm Purchase page, edit the shipping address.
If you have any further questions, please contact our Customer Service by calling 719-733-3060  or e-mailing customerservice@kidsfirstvision.com.

 

HOW DO I CREATE AN ACCOUNT?

Your account allows you flexible access to our system, streamlining the ordering process, and providing you the ability to reorder your prescription quickly and easily.

To create your account:

  1. Click the “Create an account” link in the upper right-hand corner of our home page.
  2. Update all fields in the Create an Account column and click the “Register” button to immediately create your account in our system.

Young At Heart Copyright © 2020